Refund policy

Refund and Exchange policy
  • To initiate an exchange, please contact our customer service team at exchanges@brokality.com within 15 days of receiving the item. 

  • Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange.

  • We reserve the right to not accept a return if; 

  • (1) the product/s are returned after use

  • (2) the products are damaged

  • The exchange once confirmed has to be shipped by the customer with the tracking ID sent to us on exchanges@brokality.com on the same email thread. 

  • Once we receive the returned item, we will process the exchange within 7-10 business days. 

  • If you have received a defective product, share images at exchanges@brokality.com and we will get back to you within 24 hours

  • Exchange can be done on the same product for the size only once.